Account
Delete Your Account
What gets deleted
- your profile, email address, and sign-in credentials;
- your coin balance — unused coins are forfeited and are not refunded;
- every episode you have unlocked, and any subscription access;
- your watch history, progress, My List, and likes;
- your registered devices and push notification tokens;
- the advertising and viewing-activity consents on your account.
What we keep, and why
We retain transaction records — what was purchased, when, and for how much — for as long as tax, accounting, and fraud-prevention law requires, typically seven years. Those records are detached from your identity: your email, sign-in, and store customer ids are removed, so what remains is a financial record with no personal information in it. This is the exception described in section 7 of our Privacy Policy.
Subscriptions
We cancel any active subscription billed directly by xdrama as part of deleting your account. You do not need to do anything for those.
A subscription managed by your device’s App Store or Google Play is different: Apple or Google — not xdrama — holds that billing arrangement, and no one but you can cancel it. Deleting your account here ends your access and our record of it, but it does not stop the store from charging you. Cancel it there first:
- iOS: Settings → your name → Subscriptions → xdrama → Cancel Subscription.
- Android: Play Store → profile → Payments & subscriptions → Subscriptions → xdrama → Cancel.
Deleting from the app
You can do the same thing inside the mobile app: open Profile and use Delete account at the bottom of the screen.
If you cannot sign in
Email legal@spikelabsinc.com from the address on the account. We will verify the request and delete the account for you within the time required by law.
See also our Privacy Policy, Billing & Refunds, and Terms of Service.