Legal
Billing, Coins & Refunds
1. Free episodes
Every series opens with a run of free episodes so you can start without paying. The number varies by series and is shown on each title page. Free episodes may change as a series is updated or promoted.
2. Coins
Coins unlock individual episodes. When you unlock an episode, the coins are consumed and that episode stays unlocked on your account for as long as it remains available on xdrama and your account is in good standing.
- Coins are a limited license to access content, not money or property.
- Coins have no cash value and cannot be redeemed, refunded for cash, or transferred.
- Purchased coins do not expire while your account is active. Bonus coins (daily check-ins, promotions, rewards, subscription allowances) may expire on the schedule disclosed when granted; bonus coins are spent before purchased coins.
- Coin pack contents and prices may change prospectively; already-purchased coins are unaffected.
3. Subscriptions
A subscription provides access to the catalog on the terms disclosed at purchase, and may include a periodic coin allowance. Subscriptions renew automatically at the end of each billing period at the then-current price for that plan, charged to your payment method, until you cancel.
Free trials and introductory offers. If you start a trial or introductory period, it converts to a paid subscription at the standard rate when it ends unless you cancel before then. Trials are limited to one per user unless we say otherwise.
Price changes. We will give you advance notice of any price increase and an opportunity to cancel before it applies to you.
4. Where you buy matters
Prices and payment handling differ depending on where you purchase, and the difference in pricing generally reflects platform fees:
- On xdrama.com — processed by our payment processor. We handle billing support, cancellation, and refunds directly.
- In the iOS or Android app — processed by Apple or Google under their terms. Cancellations and refunds must be requested through that store; we cannot cancel or refund a store purchase on your behalf.
Coins and subscription entitlements purchased on any platform apply to your xdrama account and are usable everywhere you sign in.
5. Cancellation
Cancel a website subscription from your account settings; cancel a store subscription from your Apple or Google account subscription settings. Cancellation stops future renewals. You keep access until the end of the period you have already paid for, and we do not prorate partial periods except where required by law.
6. Refunds
Purchases are generally final. We may issue a refund or coin credit at our discretion, and we will issue one where the law requires it — for example, if you were charged in error, if a purchase failed to deliver the coins or access you paid for, or where a statutory cancellation or withdrawal right applies.
Consumers in the EU, UK, and similar jurisdictions have a statutory withdrawal right for digital purchases. By starting to watch or unlocking content immediately, you may be asked to acknowledge that you consent to immediate performance and that you lose the withdrawal right once delivery begins. Nothing here limits rights you cannot waive.
To request a refund for a purchase made on xdrama.com, contact support@spikelabsinc.com within 30 days of the charge with your account email and the transaction date.
7. Failed payments and chargebacks
If a payment fails, we may retry it and may suspend paid access until the balance is resolved. If you dispute a charge with your bank rather than contacting us, we may suspend or terminate the account and revoke coins associated with the disputed transaction. We would much rather resolve it directly — email support@spikelabsinc.com first.
8. Account deletion and unused coins
Deleting your account ends your access. Unused coins and remaining subscription time are forfeited on deletion or on termination for violation of our Terms of Service, except where prohibited by law.
9. Taxes
Prices may exclude sales tax, VAT, or GST, which is added at checkout based on your billing location where applicable.
10. Contact
Billing questions: support@spikelabsinc.com
Spike Labs, Inc., 4845 Pearl East Cir Ste 118 PMB 522889, Boulder, Colorado 80301-6112, United States
See also our Terms of Service.