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xdrama is operated by Spike Labs, Inc. If the answers below do not cover it, email us and a person will read it.
How do I cancel my subscription?
It depends where you subscribed, because whoever took the payment is the only one who can cancel it.
In the app — the app store bills you, so cancel there. On iPhone or iPad open Settings → your name → Subscriptions; on Android open Google Play → Payments & subscriptions. We cannot cancel a store subscription on your behalf.
On xdrama.com — we bill you directly, so we handle it. Email us from the address on your account and we will cancel it.
Either way you keep access until the end of the period you have already paid for. See Billing & Refunds.
I subscribed but the app still asks me to pay
First check you are signed in with the same email address you subscribed under. A subscription belongs to your xdrama account, so signing in with a different address — even on the same phone, and even with the same Apple ID — shows no subscription. This is the most common cause by some distance.
If the email is right, open the app, go to Profile → See plans, and tap Restore purchases. That re-attaches a subscription bought on another device or before reinstalling.
If it still does not appear, email us with the address on your account and the Apple ID or Google account you paid with, and we will sort it out.
I was charged and nothing arrived
Purchases are confirmed by the store first and applied to your account a moment later, so it can take a short while to appear. If it has not after a few minutes, email us the date, amount, and the account you used — please do not buy again in the meantime.
How do I get a refund?
Purchases made in the app are refunded by Apple or Google, not by us, as they are the merchant of record. Refund eligibility and how to request one are covered in Billing & Refunds.
How do I delete my account?
You can delete your account and everything attached to it from the account deletion page, or in the app from Profile. Deletion is permanent — the consequences are listed in full before you confirm.
An episode will not play
Episodes stream, so playback needs a live connection — check yours first, then close and reopen the app. If one specific episode fails while others play, tell us the series and episode number and we will look at that title directly.
I cannot sign in
Sign-in uses a six-digit code emailed to you; codes expire, so request a fresh one rather than reusing an old email. Check your spam folder. If no code arrives at all, email us from the address you are trying to use.
How are your series made, and what do the ratings mean?
Our production process and what synthetic performers mean are described in AI Content & Transparency. Rating definitions and parental controls are in Content Ratings.
How do I report content, or a copyright issue?
Email us with a link to the series or episode. For copyright complaints, follow the process in our copyright policy, which lists what a notice needs to include.
Policies
Our Terms of Service, Privacy Policy, and the rest of our policies cover the legal side. For privacy requests specifically, use Privacy Choices.